Customers

What clinics actually changed.

Four stories, each with a number you can check us on — what changed, and by how much.

Refill conversion · first eight weeks
71% → 88%
Drafts land every Sunday night and our nurse approves them in 10 minutes Monday morning.
Dr. Anna Park, ownerCrestline Medical
4 stories · 4 categories
01Hormone optimization

Crestline Medical

Boulder, CO
Refill conversion88%
We were sending 3 client emails per quarter. Now drafts land every Sunday night and our nurse approves them in 10 minutes Monday morning. Refill conversion went from 71% to 88% in the first eight weeks.
Dr. Anna Park, owner

Two-provider clinic. ~600 clients on monthly protocols. Migrated from Shopify + Klaviyo + a custom refill spreadsheet in 5 days.

02Functional + research peptides

Sequoia Recovery

Austin, TX
Time to launch4 days
The compliance linter caught two product descriptions our previous platform let us publish. That kind of "saved you a takedown" moment is worth the entire monthly fee.
Dr. Marcus Liu, founder

Solo clinic. Storefront live in 4 days from signup. Cold-chain shipping integration with EasyPost. Net-30 ACH settlement to 3 fulfillment vendors.

03Aesthetic + IV therapy

Ridge Aesthetic

Scottsdale, AZ
Repeat purchase rate+42%
AI Concierge handles the "is this in stock?" and "when does my refill ship?" questions that used to interrupt my front desk every 20 minutes. Repeat purchase rate is up 42% because clients can buy at 11pm without waiting on us.
Heather Day, ops lead

Three-location clinic. Per-location theming. Bundle discounts on the four most-purchased combinations. Custom voice clone for the concierge.

04Pharmacy / vendor partner

Norhaven Compounding

Long Island, NY
Network reachEvery clinic
We onboarded with Platform Health in 9 days. The catalog mapper handled our SKU schema cleanly; first sandbox order routed end-to-end the same week.
Tony Russo, partnerships

Cold-chain certified compounding partner. Routes orders from every Platform Health clinic on the network (growing weekly).

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